Refund policy
Last updated: 7 November 2026
Credits
Credits are not refundable once bought. They never expire, so you can use them on any of your casts whenever you like.
If a full reading fails
A full reading that fails to write is run again by itself. If it still fails, the credit returns to your account by itself, and you can use it again.
Other problems with a purchase
If something else went wrong with a purchase, such as being charged twice or credits not being added, email support with the email address used for the purchase, the purchase date and what happened. Do not send card details. Each request is reviewed by hand; any refund is processed through Dodo Payments, and the time until it appears depends on the payment provider and your bank.
Contact
Questions? Email support@ichingoracles.com.